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Down but not out: Your options during a field office outage

Is your field office experiencing some technical difficulties? Don’t worry, our teams are hard at work trying to get back to business as soon as possible.

In the meantime, while things are down, you’ve still got some ways to get things done*:

  • Offices continue to provide drive tests, schedule return appointments, help with paperwork, and answer customer’s questions throughout the outage.
  • More than a dozen DMV services are available online, 24/7/365: www.dmv.ca.gov.
  • DMV Now Self-Service Terminals are still up and running at many field office locations. Bring your registration renewal notice or your current registration card and get your sticker printed instantly. Find a DMV Now near you.*
  • Our Call Center can assist with general DMV information at 800-777-0133.
  • DMV’s Interactive Voice Response System at 800-777-0133 is also available for registration renewals.*
  • If your registration is due during a system failure, no penalties will be assessed if the renewal is postmarked by the next work date.
  • If the department is unable to process your request due to a system outage, to avoid paying penalties on a vehicle registration or other transaction, complete a Statement of Facts (REG 256) or write a letter explaining why you were late and the penalty may be waived. Then mail the registration renewal form, payment, REG 256 or letter in an envelope and send to the following address:

P.O. Box 942869
Sacramento, CA 94269-0001

  • We answer your general business-related questions on social media via DMV’s Twitter and Facebook accounts during regular business hours, Monday through Friday, 8 a.m.-5 p.m.

*Eligibility is required for these services.

Dare to DMV at the L.A. County Fair

Angelenos! Do you Dare to Fair? Us too! 🙂


If you’re headed to the L.A. County Fair, opening Labor Day weekend and going through September 25, plan for a pit stop at the DMV booth in Building 4.

Amid the Ferris wheels and funnel cakes, you’ll also have an opportunity to get to know DMV Now. DMV Now is a self-service terminal with a touchscreen that guides you through your vehicle registration process. You can pay for and receive your new license plate tags instantly! No lines, no mail, no fuss!

If it’s time for you to renew, simply bring your notice or current registration card with you to the fair. Then stop by our booth, check out DMV Now and get your new sticker—printed for you right there, right then!

Not time for new tags just yet? Not a problem! You can still take DMV Now for a test-drive to see what it has to offer and how easy it is to use.

As always, we’ll be right there to answer any questions you may have, whether it’s about DMV Now or any other DMV-related business.

Come see us and DMV Now at the L.A. County Fair in Building 4. We dare you!

DMV and Donate Life Celebrate a Decade of Partnership


DMV employees across the state donned specially designed polo shirts this week to commemorate the 10-year anniversary of DMV’s partnership with Donate Life California.

When you pay a visit to your local DMV field office, you have the power to save lives.

Today marks 10 years of partnership with Donate Life California. Since 2006, we’ve worked together to offer DMV customers applying for a new or renewed driver license or ID the opportunity to become organ and tissue donors.

Some stats worth celebrating from our decade of teamwork:

  • An average of 20,000 new Californians register as donors every week
  • More than 13.2 million have registered as a result of DMV’s participation
  • 95% of all registrants to Donate Life are submitted through DMV

Checking “yes” on your driver license or ID application allows us to link you directly to the Donate Life Organ & Tissue Donor Registry—designated by that life-changing, life-saving pink dot on your license or ID card.

George Becker had that important designation. He signed up as a donor through DMV when he was 16, first getting his driver license. Six years later, a severe infection would take his life. But in turn, George gave three others.

Graduation outside-square

Organ recipient Alfonso Garcia at his college graduation ceremony.

When a rare genetic disorder wreaked havoc on 15-year-old Alfonso Garcia’s body, his liver began to shut down almost overnight. George’s gift changed all of that. His liver saved Alfonso’s life, and other organs would save two additional lives. In May of this year, Alfonso graduated from the University of San Francisco. He, his family and his donor family have all volunteered hundreds of hours for organ donation outreach. (Read more about Alfonso and George’s story here.)

We are more than proud to commemorate the anniversary of such a successful, and truly vital, collaboration.

Here’s to another decade of saving lives!

To register online today, visit donatelifecalifornia.org.

The Dad Is in the Details

With Father’s Day upon us, DMV wanted to take a closer look at who and what the special day is celebrating.

Sure, we all know it’s a day for dads. But what does that mean?

To find out, we gathered a handful of our employees who, outside of their daily duties, have taken on one of the biggest jobs of them all—fatherhood—and asked for their thoughts. It’s their day, after all!


We couldn’t have said it better ourselves.

Happy Father’s Day to our DMV dads and all the proud papas out there!

These Go to 11: DMV Wins Big at SiOC Awards

When it comes to government communications, the California DMV knows how to turn it up a notch.

Whether online or in print, we strive to provide interesting, informative and valuable information to our customers and employees alike.

We know the benefit of social media as a space to extend our customer service, encouraging customer feedback and two-way conversation.

We recognize the importance of recorded and live-streaming video to aid in explaining the sometimes complicated policies and processes surrounding vehicle licensing and ownership.

We understand the value of sharing our story — and our history — through pictures.

And last, but certainly not least, we get the need to keep evolving when it comes to communicating with California.

Last week, our efforts were recognized at the California State Information Officers Council SiOC awards, an annual event aimed at recognizing excellence in state government communications.

DMV took home (proudly, we might add!) 11 awards in total, earning 6 Gold and 5 Silver commendations across the various categories:

Opinon, Editorial or Guest Column – gold
Speech – gold
Script – gold

Audio-Visual Productions
Video: Training or Education – silver

Technical Illustration or Drawing – silver
Brand Identity Project – silver
Photography – silver

Special Projects
Event – gold

Internet Communications
Social Media Outreach – silver
Webinar and Live Web Event – gold

Best Bang for Your Buck
Best Product Impact Under $1,500 – gold

Are you connected with us? If you haven’t already, check out the various ways to join the  online conversation.



DMV raises $$$ for babies during March of Dimes campaign


It’s been a fun and fruitful couple of months at DMV!

Each year, department employees take part in the annual March of Dimes campaign, helping raise money for research to save and improve the lives of babies born prematurely by collecting donations and purchasing snacks and toys to benefit the nonprofit. The March-April fundraiser culminated in one final March for Babies walk at the state Capitol this past weekend.

The turnout was fabulous! More than 100 employees from DMV’s headquarters in Sacramento took time out of their weekends to brave the windy conditions alongside friends, family and other organizations to show their support.

From kickoff to the finish line, HQ employees alone raised almost $38,000 for this year’s campaign. And all of the numbers have yet to be crunched — field offices statewide held their own fundraisers and walks throughout the campaign that will bring DMV’s overall contribution even higher!

Great work, Team DMV!

DMV Recognized at 2016 Green California Summit


DMV received recognition for its longtime support of the Green California Summit.

The DMV seal may be gold and blue, but these days, green is playing a big part in our business model.

Last week, DMV was recognized at this year’s Green California Summit and Exposition for our ongoing participation and long-standing support of California’s sustainability goals.

Thousands of representatives from the private and public sector gathered for the two-day event, held at the Sacramento Convention Center, to share information on innovative green and sustainable industry practices—and we pulled up right alongside.

“In the past decade, the DMV has been a proud outreach partner at the annual Green California Summit and Exposition,” said Cindy Dangberg, Summit Director of Green Technology. DMV Director Jean Shiomoto also serves as a member of the Green California Summit & Exposition Advisory Board.

Green Technology recognized DMV’s participation, spanning all 10 years of the summit’s history.


DMV’s “Ten Years and Growing” display at the 2016 Green California Summit.

Lots of hard work went into setting up this year’s booth, highlighting the department’s achievements in sustainable energy and environmental design goals. This year’s theme was “Ten Years and Growing,” and included a video display that focused on DMV’s adoption of sustainable green building and development practices. In recent years, five DMV field offices have attained the prestigious Leadership in Energy and Environmental Design (LEED) Gold Certification Award.

“It’s been wonderful for the DMV to be able to feature its award-winning sustainable accomplishments,” said Calvin Jefferson, Sustainable Operations Coordinator. “We’ve been there since the beginning.”