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Message From Director George Valverde

George Valverde Director

Welcome to the California Department of Motor Vehicles! Whether you are a first-time visitor, or a returning customer, you will find the DMV website full of information and resources available at your fingertips.

We view California’s 38 million residents as either current or future customers, who today live in a mobile, global and knowledge-based environment. That is why our mission is to serve the public by providing quality licensing and motor vehicle-related services throughout California. Two of our strategic goals – Service and Workforce – speak to the emphasis that we place on providing quality customer service and continually enhancing the skills and professionalism of our workforce.

Our vision is to be a recognized and trusted leader in public service. This vision speaks directly to what we have accomplished and what we hope to achieve in the future. California DMV is a thought-leader on the national stage when it comes to advanced business practices and offering online and alternative service options to our customers. We are always looking for ways to demonstrate our leadership role and exceed our customers’ expectations.

The Department of Motor Vehicles website provides a wide range of services, such as:

More than 20 online services designed for you to conduct business with us on your time, at your convenience;

The California Driver Handbook (PDF) and Commercial Driver Handbook (PDF), to help you brush up for your drive test;

Educational resources and helpful tips on DMV YouTube;

Pertinent information toward maintaining driving independence for Senior Drivers;

DMV announcements and programs in the DMV Media Center;

The Car Buyer Bill of Rights, which helps you understand your rights if you are about to purchase a vehicle.

We believe that the cornerstone of high-quality customer service is a well-qualified staff which works to serve more than 30 million Californians annually.

There is a wealth of expertise and resources within DMV for virtually all current and future drivers, and I invite you to seek our services. In addition to serving the public, we also provide news and other information on recent developments, new and innovative services, and trends. To learn more, I encourage you to visit us on Facebook, Twitter, or my periodic Director’s Corner.

Sincerely,

GEORGE VALVERDE

Director

8 Responses

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  6. Who can I call to complain about the service recieved with the California DMV

    • We regret that the service you received from the California Department of Motor Vehicles was less than satisfactory. We would like to hear about your recent DMV experience. Please complete the Customer Service Comment Card. If you would like a response, please provide your contact information. http://tinyurl.com/2ao765s

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