Have you visited a DMV field office recently and received excellent service? Or have you renewed your registration online using our website? How easy was it? The California Department of Motor Vehicles wants to know about your experience!
Because the DMV is committed to serving the public, we want to hear what you have to say. Whether you have a compliment, suggestion or complaint, the DMV greatly values your opinion.
Each month the department receives over 10,000 comments via our online survey, with the number of compliments outweighing the complaints. The responses we receive for the survey are used to evaluate our service in the field office, over the telephone and also on our website. Our hope is that through the survey, the customer experience as a whole will be improved.
If you would like to provide feedback for the DMV, we welcome you to share your thoughts. As a friendly reminder, please remember not to include any personal information – your security is important to us!
So please, Tell Us… How Are We Doing?