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Community Guidelines

Department of Motor Vehicle’s Online Community Guidelines

Welcome to the California Department of Motor Vehicles’ online community guidelines.  The purpose of these guidelines is to provide guidance concerning the department’s methods of presenting matters of public interest, including DMV news, events, and the work that we do at DMV through social media.  DMV encourages customers to use the comment section to post inquiries, comments and concerns to improve customer service for all DMV customers. 

Please be advised that any information posted on any of our moderated social media web pages are open to the public and are subject to content monitoring for prompt response or deletion.  Any content that contains profanity, vulgarity, defamation, promotes products or services, off-topic comments, personal attacks, or unsupported accusations will be deleted.   Do not post any personal and confidential information such as: date of birth, address, marital status, driver license/identification card number, vehicle identification number and license plate number.  For “best results/assistance,” please be specific in your comments in order to receive the most accurate response.  DMV is not responsible for any information leaked on the department’s social media homepages; hence please review all comments before officially publishing. 

Remember that you are no longer on an official State of California website; therefore, the State of California’s privacy policy does not apply.  Please see the privacy policy on each social media web site for more information.

Any post that is provided by a non verified DMV social media account are solely those of the individual authors and does not reflect the views or opinions of the Department. 

All media and bloggers are asked to send questions to the Public Affairs Office through their normal channels and to refrain from submitting questions here as comments.

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