Posted on February 24, 2014 by cadmv
Did you know the DMV offers five simple ways to renew your vehicle registration? We realize it may not always be convenient to visit a field office, so we offer the following alternative ways to renew your vehicle and be on your way:
1) Renewal by mail – Simply send in your renewal notice along with the required payment. Your registration card and sticker will arrive in the mail shortly after!
2) Online renewal – If you’re eligible to renew online, all you need is the last 5 digits of your VIN and your license plate number.
3) Renewal by self-service terminal (SST) – A self-service terminal allows you to complete your registration process using touch screen technology and immediately dispenses your registration card and sticker. It’s quick and easy! Check the list of locations to make sure an SST is available at your local office.
4) Renewal by telephone – To renew by phone, all you need to do is dial DMV’s Automated Telephone Service at 1-800-777-0133. When prompted, you will need to provide your renewal identification number (RIN) found on your renewal notice, last five digits of your VIN number and your license plate number.
And if you prefer, you can still visit the field office and renew your vehicle registration. Here’s how:
5) Visit your nearest DMV field office and present your renewal notice to the technician at the counter. Before you head in to the office, be sure to schedule an appointment online. You can thank us later!
Filed under: Uncategorized | Tagged: Appointment, Field Office, Online Services, renewal, self-service terminal, vehicle registration | Leave a comment »
Posted on July 31, 2012 by cadmv
DMV is committed to customer satisfaction. However, when our systems are down either for maintenance or technical difficulties, there are a few tips to fast-track your communication with us:
- In the event your registration is due on a weekend or State holiday, and if a system failure occurs, no penalties are assessed if the renewal is postmarked by the next work date.
- Our Telephone Service Center can assist with general DMV information at 800-777-0133.
- DMV’s Interactive Voice Response System at 800-777-0133 is also available for registration renewals
- Vehicle registration transactions can be completed by using DMV’s Self Service Terminals at selected field offices.
- If our system is down for 24 hours or more, to avoid paying penalties on your vehicle registration you can prepare a Statement of Facts (REG 256) or send in a letter explaining why you were late and the penalty will be waived. Then mail the registration renewal form, payment, REG 256 or letter in the envelope that was provided.
If you need your business done that day, and a Field Office visit is absolutely necessary, booking an Appointment has never been easier. DMV is modifying it’s appointment system to accommodate same day appointments. This feature will be available on August 1, 2012. Remember, showing up without an appointment can cause your visit to be longer than you expected. Plan in advance and schedule an appointment! You’ll be glad you did.
Filed under: Uncategorized | Tagged: Appointment, California DMV, Customer Service, Self Service Terminals, Technical Difficulties | 1 Comment »