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Big Fun with DMV this Summer!!!

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Looking for something to do with the family this summer?  Stop by the California State Fair! There will be fun packed events for everyone in the family.  When it gets too hot; cool off at the DMV booth inside Building C.  Here DMV staff can answer driver license or vehicle registration related questions while your kids color a DMV Dan or Danielle.

Skip the lines and learn how to schedule an appointment or pay for your vehicle registration online. Learn about these and the many other DMV services available online.  Thinking about getting a driver’s license? Make your way over to the booth and receive the 2013 California Driver Handbook.  DMV staff are available to provide assistance. 

“Like” us on Facebook or follow us on Twitter and upload the memories of your kids and their colorful DMV Dan or Danielle onto our page showing us the adventures you had at the State Fair.

Learn about California’s diverse industries and agriculture, enjoy your favorite fair food and take advantage of a great opportunity to speak to one of our amazing DMV staff members.

See you at the Fair!!!

Honoring Those Who Have Served

ImageAs Memorial Day approaches, let us remind ourselves of those who have given selflessly of themselves in order to serve our beloved country. The DMV has certainly not forgotten about the brave men and women who served in the United States Armed Forces and have since passed on.

To show our support, the DMV has created a useful webpage dedicated solely to active military personnel, veterans and their families. Included in the webpage are a variety of resources to help connect the armed services community with important benefits, services and opportunities. The page even features a calendar of events, which helps active military and veterans locate events throughout the California region.

DMV would like to take the opportunity to honor those who have served and are no longer with us. The sacrifices these individuals made for this country and the citizens of California are greatly appreciated.

In other words, the DMV Salutes Active Military and Veterans.

Celebrate National Bike and Motorcycle Safety Awareness Month with DMV!

DMV continues its commitment to those using California highways by reminding bicyclists, motorcyclists and motorists to share the road safely. In celebrating May as National Bike and Motorcycle Safety Awareness Month, DMV has created useful resource pages for both motorcyclists and bicyclists.

On the California Motorcycle Resources webpage you will find information on licensing requirements, safety tips, and an online version of the latest California Motorcycle Handbook. There are even practice tests to help you prepare for the DMV motorcycle written exam! So, whether you’re interested in obtaining your motorcycle license or an avid rider who needs to brush up on your knowledge and skills, this site was created for you! 

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In addition, DMV recently introduced a new Bicycle Resources webpage to inspire generations of safe bicyclists. DMV recognizes bicyclists’ attraction to the Golden State because of its desirable weather, beautiful scenery and great roads. The new bicycle webpage includes useful links that range from bicycle maintenance, developing safe riding skills, to avoiding common causes of bicycle accidents. References to California codes, laws and regulations to ensure safe bicycling on California highways can also be found.

Are you excited yet? Well, put on your helmet and enjoy the ride!

Welcome to the Department of Motor Vehicles’ Blog

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Bernard Soriano Chief Information Officer

The California Department of Motor Vehicles (DMV) is excited to announce that we will be embarking on a six month pilot project that broadens our use of social media as channel for customer communication.  Our use of social media tools will expand the way the DMV conducts business by providing new and delivering innovative ways of customer service.  Currently, we have a presence on Facebook, Twitter, and YouTube where customers can interact with the DMV.  They can post and tweet related inquiries, find information, obtain news and receive announcements.

You may ask, why the use of social media?  It’s simple. Our goal has always been to continually improve customer service.  Social media networks provide a medium where millions of DMV customer’s communicate on a daily basis and provide many benefits such as: new ways for customers to communicate with DMV, easier and faster methods to deliver messages to the public, and the ability to respond to customer feedback, comments and questions with a quicker response time.

During the course of this pilot project we will be collecting data to help evaluate whether social media offers any value to the customer and the department.  This blog will be the vehicle to share the data we collect and any anecdotal information and observations.  Therefore, please feel free to comment and make suggestions; we are eager to hear them.

We, at the DMV, look forward to this next step into social media.  The Department will first use Twitter as our main tool to communicate with the public through social media and, in the coming months, increase interaction with our customers through Facebook.   The possibilities of social media are endless and we will continue to look for creative ways to serve the public as we progress.

To follow the DMV on Twitter, please visit www.twitter.com/CA_DMV.  To become a fan of the DMV on Facebook, please visit our Facebook Homepage.  If you have any questions or would like additional information, please visit www.dmv.ca.gov.