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Doing Business with the DMV When Systems Are Down

DMV is committed to customer satisfaction. However, when our systems are down either for maintenance or technical difficulties, there are a few tips to fast-track your communication with us:

  • In the event your registration is due on a weekend or State holiday, and if a system failure occurs, no penalties are assessed if the renewal is postmarked by the next work date.
  • Our Telephone Service Center can assist with general DMV information at 1-800-777-0133.
  •  DMV’s Interactive Voice Response System at 1-800-777-0133 is also available for registration renewals.
  • Vehicle registration transactions can be completed by using DMV’s Self Service Terminals at select field offices and retail locations.
  • If our system is down for 24 hours or more, to avoid paying penalties on your vehicle registration you can prepare a Statement of Facts (REG 256) form or letter explaining why you were late and request that the penalty be waived. Mail the registration renewal notice, payment, and REG 256 or letter in the envelope provided.