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A Fab-u-lous DMV Transaction at the Fab Fair

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The California DMV’s summer fair kickoff begins at the San Diego County Fair! The fair started on June 7, 2014 and runs through July 6, 2014. The fair theme honors the Beatles’ and the British Invasion that revolutionized the music industry 50 years ago.

Stop by the Exhibit Hall to learn and experience DMV’s online services.   Need to pay your vehicle registration or renew you driver’s license/identification card? DMV’s knowledgeable and friendly employees will assist you with the online transactions and answer DMV related questions.

Don’t miss out on the fun, entertainment, and of course the deep fried foods.

Making a DMV Appointment Just Got Easier

ImageOn the go and need to make an appointment to visit the DMV? Try our new mobile friendly Field Office Appointment System on your smart phone or tablet – it’s simple and convenient!

When you visit the DMV website and select Appointments, you will be automatically redirected to the new mobile ready appointment system. You will then be able to select the office you want to visit and search for the next available appointment to renew your driver license, process a registration transaction or take a drive test.

Customers’ reviews on social media rave about the advantages of having an appointment before visiting DMV. Following are real life testimonials:

“I scheduled my DMV appointment online, showed up early for my appointment and because I had the appointment, my transfer of title and replacement drivers license was quick and simple. I was even out of there before my actual appointment time. Great job! Thank you.” Keith E.

“Just had the most pleasant CA DMV experience ever, in and out in 15 min with pic and test, appointments rock!” Samuel B.

“Trips to the CA DMV should ALWAYS be this easy! Making an appointment is SO worth it!” Chris D.

To make your next DMV visit quick and painless, take advantage of our new mobile friendly Field Office Appointment System and save time, don’t stand in line!

Big Fun with DMV this Summer!!!

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Looking for something to do with the family this summer?  Stop by the California State Fair! There will be fun packed events for everyone in the family.  When it gets too hot; cool off at the DMV booth inside Building C.  Here DMV staff can answer driver license or vehicle registration related questions while your kids color a DMV Dan or Danielle.

Skip the lines and learn how to schedule an appointment or pay for your vehicle registration online. Learn about these and the many other DMV services available online.  Thinking about getting a driver’s license? Make your way over to the booth and receive the 2013 California Driver Handbook.  DMV staff are available to provide assistance. 

“Like” us on Facebook or follow us on Twitter and upload the memories of your kids and their colorful DMV Dan or Danielle onto our page showing us the adventures you had at the State Fair.

Learn about California’s diverse industries and agriculture, enjoy your favorite fair food and take advantage of a great opportunity to speak to one of our amazing DMV staff members.

See you at the Fair!!!

Five ways to save time at the DMV

California is the most populated state in the nation with 37 million residents[1].  Approximately, 29.8 million[2] possess a driver license or identification card.  Furthermore, there are 31.8 million registered vehicles.  All of the associated transactions for the driver license, identification card and vehicle registration are processed in a field office (168), on the Internet, on the telephone, or through the mail.  Those are some very large numbers!  As you can guess or already experienced, it can be a little difficult getting service.  We understand that it’s critical for the customer to be able to conclude their business quickly and efficiently.  As a result, we at DMV strive to provide new and innovative ways to expedite customer inquiries and we would like to share five ways to save time at the DMV that the public may not know.

DMV Now iPhone Application – DMV Now is the department’s latest iPhone application that allows iPhone users the ability to find a local DMV office and provides turn by turn directions based on the GPS location of the iPhone, along with the office’s average wait time.  Checking wait times can save time by allowing the user to visit the field office with the shortest wait time.  In addition, iPhone users can take sample written driving tests, access a large library of DMV driver education videos and access other important DMV alerts.  Most importantly, the application is free to download

 

Telephone Interactive Voice Response System (IVR) – The  IVR allows the DMV telephone system to detect voice and touch tone telephone keypad inputs.  Although live technicians cannot accept payment over the telephone, DMV customers can use the IVR to make debit and credit card payments for transactions such as renewing a driver license and vehicle registration.  Instead of making payments by visiting a local field office, customers can complete transactions over the telephone by using the IVR system by calling 1-800-777-0133.

Online Appointments – The Online Appointment system provides an additional method for scheduling an appointment before you go to a DMV office for an in-person visit.  Save time by scheduling an appointment to avoid waiting in line.  Appointments are available at all DMV offices and may be scheduled up to 45 calendar days in advance for driver license, identification card, vehicle registration services, or behind the wheel examinations.  Appointments can be scheduled online or if you don’t have access to the internet, you can schedule an appointment through the IVR system (1-800-777-0133).

@CA_DMV on Twitter- California DMV has entered the social media realm by joining Twitter.  The social media team at DMV consistently monitors Twitter feeds to engage customers who are having issues regarding DMV related matters.  @CA_DMV tweets news, announcements, field office closures, FAQ’s, and responds to customer inquiries.  Customers can avoid waiting on hold and save time by tweeting @CA_DMV to receive timely responses to customer questions and concerns.  To obtain up to date information or ask questions, follow us at @CA_DMV.

  

DMV Checklists – Almost every DMV transaction requires a specific form or documentation in order to process.  Customers can save time and avoid a return visit to a DMV office by making sure all these items are prepared prior to a field office visit.  Checklists can be viewed online for Driver License transactions or  Vehicle Registration transactions.

DMV continues to develop and utilize new technologies to better service today’s consumer.  Utilizing one or all of these services can save time and make completing your DMV transaction easier and faster.  For more information about these tools and other services, please visit us at www.dmv.ca.gov.


[1] National and State Population Estimates http://www.census.gov/popest/states/NST-ann-est.html

[2] State of California Department of Motor Vehicles, Statistics for Publication, January through December 2009, http://www.dmv.ca.gov/about/profile/official.pdf

@CA_DMV Engages Public on Twitter

Socializing, engaging, and providing customer service to online communities have always been foreign territory for most government agencies.  Nonetheless, DMV continues to innovate and modernize the way today’s consumers are serviced.  Part of that innovation process includes utilizing social media tools and venturing in new ground breaking territories of technology.  By doing so, DMV has begun engaging with the public on Twitter.

DMV began its Twitter pilot program in July 2010.  At the introduction of the program, DMV had a total of 1,634 followers on Twitter prior to officially engaging with the public.  Since then, the number of followers has increased to 1,742.  Within the first month, DMV “tweeted” an average of 38 messages per week and for every tweet sent including retweets, the message was received by an average of 1,951Twitter users.  Since the start of the start of the pilot program, DMV has directly responded to 43 tweets.  Generally, the department responds to tweets associated with the length of time to process a driver license, identification card, interpretation of law, or registration renewal.  The first month of this pilot has not been without its challenges.  Nonetheless, the department has a better understanding of how to read and craft tweets from this experiences and the overall response from the community has been very positive.

The Department encourages Twitter users to follow the DMV’s Twitter account for announcements, up-to-date news, information, and answers to the DMV related questions.  DMV is available for response between the hours of 8 A.M. to 5 P.M. PST., Monday through Friday (excluding furloughs).  DMV strives to respond to all department related inquiries as soon as

Welcome to the Department of Motor Vehicles’ Blog

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Bernard Soriano Chief Information Officer

The California Department of Motor Vehicles (DMV) is excited to announce that we will be embarking on a six month pilot project that broadens our use of social media as channel for customer communication.  Our use of social media tools will expand the way the DMV conducts business by providing new and delivering innovative ways of customer service.  Currently, we have a presence on Facebook, Twitter, and YouTube where customers can interact with the DMV.  They can post and tweet related inquiries, find information, obtain news and receive announcements.

You may ask, why the use of social media?  It’s simple. Our goal has always been to continually improve customer service.  Social media networks provide a medium where millions of DMV customer’s communicate on a daily basis and provide many benefits such as: new ways for customers to communicate with DMV, easier and faster methods to deliver messages to the public, and the ability to respond to customer feedback, comments and questions with a quicker response time.

During the course of this pilot project we will be collecting data to help evaluate whether social media offers any value to the customer and the department.  This blog will be the vehicle to share the data we collect and any anecdotal information and observations.  Therefore, please feel free to comment and make suggestions; we are eager to hear them.

We, at the DMV, look forward to this next step into social media.  The Department will first use Twitter as our main tool to communicate with the public through social media and, in the coming months, increase interaction with our customers through Facebook.   The possibilities of social media are endless and we will continue to look for creative ways to serve the public as we progress.

To follow the DMV on Twitter, please visit www.twitter.com/CA_DMV.  To become a fan of the DMV on Facebook, please visit our Facebook Homepage.  If you have any questions or would like additional information, please visit www.dmv.ca.gov.